Do you come to private homes and Airbnbs?

Yes, We do provide services for homes and Airbnb Rentals.

How far in advance do I book?

We suggest you book two weeks in advanced or as soon as possible. However, we will take bookings as quickly as 72 hours if the requested time and date is available. Please understand some add-on may not be available if you do not book two weeks in advanced.

Do I have to know my exact hotel and room number when I book?

We use your retainer to purchase supplies for your decorations so our deposits are non-refundable. However, we are happy transfer your deposit to another date that we are available.

Is my deposit refundable?

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What areas do you service?

Our main service areas are MD, DC ,Northern VA and PA .

**All areas outside Baltimore city have a base Travel Fee.

What if I need to cancel?

Cancel one week or more prior to your setup and we are happy to transfer your deposit to another date. Cancel less than one week prior to your setup and we will not be able to reschedule your setup without an additional deposit. 

How will you get into my room?

It is the customer's responsibility to ensure that we have access to your suite! We can NOT check in for you. These are our acceptable methods to gain access to your room. 

1. You can add us to the reservation

2. We can meet you at your setup time and you provide us with a key.

3. You can provide us with your lock code

After booking we will provide you with more information.